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Psychological safety pdf
Psychological Safety Action Pack: A Complete Tool Kit for Managers, Facilitators and People Professionals

New and Improved! Introducing Version 3.3 of our toolkit, updated in April 2025, featuring fully refreshed and updated content to ensure you have the most current and effective strategies for fostering psychological safety in your team.

Our comprehensive Action Pack is designed to help you study, measure, build, and maintain psychological safety in your organisation. Here’s a glimpse of just a few of the many resources you’ll get:

  • Psychological Safety Programme Planner: Develop a structured plan tailored to your team’s needs.
  • Measuring Psychological Safety: Tools to assess psychological safety within your team, including a ready-to-use question bank of 30 survey questions.
  • Values and Behaviours Workshop: Define and align team values and behaviours for a cohesive team culture.
  • Team Performance Workshop: Boost team performance through psychological safety exercises and discussions.
  • Psychologically Safer Meetings: Guidelines to conduct meetings that promote safety and openness.
  • The Fear Conversation Exercise: Address and mitigate fears within the team to foster trust.
  • Team Retrospective Templates: Regularly review and improve team dynamics for continuous growth.
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Previous Issues:

Human Organisational Performance (HOP)  ·  In The Workplace  ·  Newsletter  ·  Psychological Safety
Resilience Engineering

Resilience Engineering Today we’re diving into the field of Resilience Engineering This subject ticks a lot of my interest boxes: from complexity and sociotechnicality to psychological safety and le...

February 10, 2023
Schein's Levels of organisational culture
Human Organisational Performance (HOP)  ·  Newsletter  ·  Psychological Safety
Edgar Schein’s Three Layers of Organisational Culture

1- Artefacts These describe any overt, visible, describable aspects of the organisation Think things like branding and logos, office design, dress code, policies and tools Things that you can see 2-...

February 3, 2023
work as imagined vs work as done in high or low psychological safety
Human Organisational Performance (HOP)  ·  Newsletter  ·  Psychological Safety
Work as Imagined vs Work as Done

Work as Imagined vs Work as Done In last week’s newsletter about human error, we looked at why and how people make mistakes One of the categories of error we explored was ...

January 27, 2023
"People do reasonable things given their goals, knowledge, understanding of the situation and focus of attention at a particular moment."
Human Organisational Performance (HOP)  ·  Newsletter  ·  Psychological Safety
Types of Human Error

Human Error We’ve covered failures before, but this week we’re focusing on errors Failures can be preventable, complex, or  “intelligent” – such as those resultin...

January 20, 2023
work types
Newsletter  ·  Psychological Safety
Psychological Safety & Agile

Agile It seems like the word “Agile” gets thrown about a lot Sometimes it refers to a more flexible approach to working hours and locations, sometimes it refers to Scrum practice...

January 13, 2023
lean coffee
In The Workplace  ·  Newsletter  ·  Psychological Safety  ·  Theory and Research
Lean Coffee

Lean Coffee and Agenda-less Meetings Welcome back and Happy New Year! I hope 2023 has started well for you and you’re excited for the year ahead Next week, we have some big announcements to...

January 6, 2023
static work vs generative work
Newsletter  ·  Psychological Safety
Psychological Safety: The Top 7

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses the top seven issues of 2022 Find out which ones were most popular below, a...

December 30, 2022
static work vs generative work
In The Workplace  ·  Newsletter  ·  Psychological Safety
Psychological Safety: Static work vs Generative work

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses how not to be Brent (Static work vs Generative work), plus great resources ...

December 23, 2022
a pug feeling psychologically safe
Newsletter  ·  Psychological Safety
Psychological Safety: Artificial Intelligence

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses artificial intelligence and psychological safety Psychological safety and safety...

December 16, 2022
John Boyd OODA loops
Human Organisational Performance (HOP)  ·  Newsletter  ·  Psychological Safety
Zero Defects

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses the way in which aiming for zero defects can actually result in more defects, no...

December 9, 2022
Tuckmans model illustration showing forming, norming, storming and performing
Human Organisational Performance (HOP)  ·  Newsletter  ·  Psychological Safety
Tuckman’s Model

Tuckman’s Model We’ve recently covered team size, Dunbars number, and the effect that team sizes has on performance and psychological safety In this issue, we’re going to t...

December 2, 2022
psychological safety and neurodiversity
Measure  ·  Newsletter  ·  Psychological Safety
Prepare to: Measure Psychological Safety.

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses some things to think about before measuring psychological safety Measu...

November 25, 2022
failure achetypes - amy edmondson
Human Organisational Performance (HOP)  ·  Newsletter  ·  Psychological Safety
Psychological Safety, Failure & Human Factors

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses failure archetypes, human factors, more Elon Musk, stinky fish and more Hum...

November 18, 2022
Joan Cornellà - do nothing and you won't be wrong
Human Organisational Performance (HOP)  ·  In Technology  ·  Newsletter  ·  Psychological Safety
Learning From Failure

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses dealing with learning from incidents, plus Elon Musk, share of voice, and Extrem...

November 11, 2022
Photo by Harry Grout on Unsplash
Human Organisational Performance (HOP)  ·  In The Workplace  ·  Newsletter  ·  Psychological Safety
Guardrails and Failure

Safety Guardrails, Mechanisms and Culture In working with psychological safety, we often touch on “real” or physical safety and how the two are related By “real” safety, I mean...

November 4, 2022
no such thing as too much psychological safety
Newsletter  ·  Psychological Safety
Can a team be too psychologically safe?

Can a team be too psychologically safe A question I get asked in many (maybe even most) workshops is “Can a team be too psychologically safe” Or sometimes framed, “What’s the impact o...

October 28, 2022
dunbars numbers
Human Organisational Performance (HOP)  ·  In The Workplace  ·  Newsletter  ·  Psychological Safety
Dunbar’s Number, Psychological Safety and Team Size

As much as Dunbar's limits on group sizes might seem to be common sense, and reflected in many real world examples, Dunbar's theories on group size boundaries have been deconstructed and shown to po...

October 21, 2022
westrums organisational typology
Newsletter  ·  Psychological Safety
Westrum’s Organisational Culture

Westrum’s Cultural Typologies Dr Ron Westrum wrote in the BMJ Quality & Safety Journal in 2004 about The Three Typologies of Organisational Culture He was looking at ...

October 14, 2022
team charter example
Newsletter  ·  Psychological Safety
Psychological Safety: Team Charters

Team Charters  In a previous newsletter, we discussed “personal readmes” or “user manuals” (and if you found them useful, you probably want to check out this issue’s sponsor, C...

October 7, 2022
worker at toyota pulling the andon cord
Human Organisational Performance (HOP)  ·  In The Workplace  ·  Newsletter  ·  Psychological Safety
Psychological Safety: The Andon Cord

Stopping The Line Being able to “stop the line” to prevent an issue getting worse, stop a defect passing downstream, suggest an idea for improvement when it can endow maximum benefit, or a...

September 30, 2022
Dr Richard Cook
Human Organisational Performance (HOP)  ·  Newsletter  ·  Psychological Safety
Dr Richard Cook: How Complex Systems Fail

Welcome to the psychological safety newsletter and thanks for subscribing You are awesome This week discusses Dr Richard Cook, clarity, and climbing, and is the first newsletter issue to be ...

September 23, 2022
psychological safety and diversity
Newsletter  ·  Psychological Safety
1-1 Meetings

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses 1-1 meetings, diversity, experiments, scrum masters and design principles 1-1 Me...

September 16, 2022
speak up giraffe language and non violent communication
Newsletter  ·  Psychological Safety
Non-Violent Communication

Non-Violent Communication Last week, in talking about the Yamas and Niyamas from Patanjali’s Yoga Sutras, I mentioned Non-Violent Communication (NVC), and I thought it’d be good ...

September 9, 2022
ahimsa and satya
Newsletter  ·  Psychological Safety
Psychological Safety: Yogic Philosophy

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses Yogic Philosophy, “avoidable” mistakes, and more Yogic Philosophy: A...

September 6, 2022
Mary Parker Follett
Newsletter  ·  Psychological Safety
Power and Mary Parker Follett

Psychological safety, power, and Mary Parker Follett Power dynamics are closely intertwined with psychological safety  We’ve highlighted power types and addressing power gradients in other p...

August 26, 2022
Safety I vs Safety II
Human Organisational Performance (HOP)  ·  Newsletter  ·  Psychological Safety
Safety I & Safety II

Safety I & Safety II (Also known as Safety 1 and 2) For anyone familiar with the concepts of Resilience Engineering, you may have heard of the work of Erik Hollnagel, who states that “resili...

August 19, 2022
personal user manual template
Newsletter  ·  Psychological Safety
Personal User Manuals

Personal User Manuals (aka “Personal README” or “Manual of Me”) What is a “Personal User Manual” One of our favourite practices for building psychological safety is...

August 12, 2022
danny hart champery 2011
Newsletter  ·  Psychological Safety
Psychological Safety: When Everything Seems To Be Against You…

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses Inspiration (and mountain biking), more emissions scandals, speaking up, bullying at wor...

August 5, 2022
emergency checklist
Newsletter  ·  Psychological Safety
Psychological Safety: Drive, Dissent and Checklists

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses Drive, Dissent, and Checklists If you enjoy reading this newsletter, please ...

July 29, 2022
glengarry glen ross - always be closing
Newsletter  ·  Psychological Safety
Psychological Safety 69: Coffee’s for Closers!

Welcome to the psychological safety newsletter and thanks for subscribing You are amazing This week discusses sales teams, game theory and the Agile Prime Directive If you enjoy reading this...

July 22, 2022
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