HOP: Human and Organisational Performance Training
HOP Fundamentals: For Practitioners, Managers, and Consultants
Duration: 4 hours – 1 Day
Audience: up to 20 attendees
Senior leaders, managers, and practitioners across all functions are under constant pressure to deliver results, reduce errors, and sustain a culture of continuous learning. Human and Organisational Performance (HOP) provides a powerful lens for understanding why people make mistakes, how systems shape behaviour, and what practical steps you can take to build resilient, high-performing teams. Our “HOP Fundamentals” workshop is designed to introduce newcomers to HOP’s core principles and give you hands-on tools to apply them immediately, no matter your industry or domain.
What You’ll Learn in “HOP Fundamentals”
Our interactive session blends evidence, real-world examples, and group exercises to ensure that every participant leaves with both a conceptual framework and practical techniques:
Foundations of HOP
Explore the Five Principles of HOP:
People make mistakes
Blame fixes nothing
Context drives behaviour
Learning is vital
Response matters
Learn how these principles form the scaffold for analyzing everyday work—and preventing surprises.
Safety-I vs. Safety-II
Understand the shift from focusing on “what went wrong” (Safety-I) to appreciating “what goes right” (Safety-II).
Examine examples from aviation, healthcare, manufacturing, and beyond to see how organisations have embraced Safety-II to boost reliability and adaptability.
Work-As-Imagined vs. Work-As-Done
Discover why written procedures often diverge from actual work practices.
Use the concept of Local Rationality to see why people deviate from scripts—and how that insight leads to safer, more efficient processes.
Human Error & Blame
Break down the different types of human error (slips & lapses, mistakes, violations).
Discuss why pointing fingers stalls improvement, and how to cultivate a blame-aware mindset that fosters accountability without finger-pointing.
Context Drives Behaviour
Analyse how production pressure, resource constraints, and organisational norms shape everyday decisions.
Use tools like decision-ladder mapping or simple workflow sketches to uncover hidden pressures and trade-offs.
Learning from Failure and Success
Practice structured after-action reviews and learning teams that go beyond “what happened” to “why it happened.”
Gain techniques for capturing weak signals—small clues that hint at larger vulnerabilities—before they become incidents.
Effective Response
Learn why how you respond after an event matters as much as preventing it.
Explore communication strategies for sharing lessons across teams and functions, ensuring improvement sticks.
Next Steps & Resources
Get a curated list of books, articles, podcasts, and tools to deepen your HOP expertise.
Review case studies of organisations that have integrated HOP into daily operations and reaped measurable gains.
Suitable for practitioners, operators, managers and leaders
Whether you’re a front-line team lead, an operations manager, a safety professional, or an external consultant, this workshop is designed for anyone who wants to:
- Gain a fresh perspective on why “errors” happen and how to turn them into opportunities for improvement.
- Move beyond punitive mindsets and build a culture where learning—and asking for help—is the norm.
- Equip your teams with simple, repeatable practices that identify risk earlier and strengthen resilience.
We can deliver “HOP Fundamentals” online or in-person, anywhere in the world. The session is fully customisable from 4 hours to two days, depending on your time constraints and how deeply you want to explore each topic. We recommend group sizes of up to 20, with no more than 25 participants per workshop to maximise engagement and group discussion. If you would like to explore larger groups, we can either add a second facilitator or split the group into multiple sessions.
Key Outcomes
By the end of “HOP Fundamentals,” attendees will have:
A New Lens on Work:
Shift from blaming individuals to exploring how systems and context influence behaviour. See everyday tasks through the five HOP principles.Actionable Tools:
Walk away with practices such as decision-ladder mapping, structured learning reviews, and simple error taxonomy exercises to use immediately with your teams.Strengthened Learning Culture:
Learn how to ask “What happened?” instead of “Who is responsible?” and create space for open dialogue when things don’t go as planned.Enhanced Resilience:
Understand how to capture weak signals—small deviations or near misses—that often foreshadow bigger incidents, then build mechanisms to learn and adjust rapidly.Better Decision-Making:
Equip yourself to recognise production pressures or organisational norms that inadvertently push teams toward risk, and apply countermeasures before errors escalate.
What’s Included for All Attendees
Credly Badge & Certificate of Completion:
Validate your HOP knowledge with a digital badge and certificate to share across professional networks.Workshop Materials & Resources:
Downloadable slide decks, job aids, templates for learning reviews, error classification charts, and more.Psychological Safety Action Pack License:
Gain access to our proven tools for fostering psychological safety—valuable for any continuous-improvement effort.Private Alumni Group Access:
Join a global community of practitioners, share successes, ask questions, and continue learning long after the workshop ends.Exclusive Swag:
Receive branded notebooks and pens to keep your notes handy as you integrate HOP into your organisation.
Ready to learn more?
Contact us to discuss dates, pricing, and customisation options. Let’s get started on your HOP journey and build resilience from the ground up.
Want to go deeper? Add an Action Learning Set to this workshop. A 1–2 hour facilitated follow-up session where participants bring real challenges from their teams and work through them together using structured peer inquiry. Dedicated space to apply what you’ve learned in practice.
Find out more about Action Learning Sets.
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