The HOP Core Principles

Human and Organisational Performance (or Potential) is based on five principles, originally defined by Dr Todd Conklin, in his book, “The Five Principles of Human Performance“.

These five principles shape and influence the way organisations think, act, view success and respond to failure. These five principles are integrative and work together to change the way we think about work and how to improve it.

1. People make mistakes
2. Blame fixes nothing
3. Context drives behaviour
4. Learning is vital
5. Response matters

If you’re interested in learning more about HOP, join our online HOP Fundamentals Training where we dive into the theory and practice of Human and Organisational Performance. We explore:

• What is HOP?
• Safety I and Safety II
• Reaction, response, hindsight bias and counterfactuals
• Blame and accountability
• Types of Human Error
• Work as Done vs Work as Imagined
• Local Rationality, Production Pressure and Normalisation of Risk
• Learning Teams
• Learning from failure and success
• Further reading and resources

You’ll leave with a new perspective on how humans work, fail, learn, and solve problems, along with practical tools and techniques to try with your teams. Book now.