Welcome to the psychological safety newsletter and thanks for subscribing. You are amazing. This week discusses dealing with learning from incidents, plus Elon Musk, share of voice, and Extreme Negative Feedback. We have some new stickers too! These glow in the dark, […]
Human Organisational Performance (HOP)
Human and Organisational Performance (or Potential) is based on five principles, originally defined by Dr Todd Conklin, in his book, “The Five Principles of Human Performance“.
These five principles shape and influence the way organisations think, act, view success and respond to failure. These five principles are integrative and work together to change the way we think about work and how to improve it.
1. People make mistakes
2. Blame fixes nothing
3. Context drives behaviour
4. Learning is vital
5. Response matters
Welcome to the psychological safety newsletter and thanks for subscribing. You are amazing. This week discusses guardrails, micro-behaviours, weak signals, diving and more! Safety Guardrails, Mechanisms and Culture. In working with psychological safety, we often touch on “real” or physical safety and […]
As much as Dunbar’s limits on group sizes might seem to be common sense, and reflected in many real world examples, Dunbar’s theories on group size boundaries have been deconstructed and shown to possess confidence intervals too large to be robust in the real world. That is, group size boundaries do exist, but may be anywhere from 30 to 250, depending on context, culture, and other factors.
Stopping The Line Being able to “stop the line” to prevent an issue getting worse, stop a defect passing downstream, suggest an idea for improvement when it can endow maximum benefit, or ask for help in the heat of the […]
Welcome to the psychological safety newsletter and thanks for subscribing. You are awesome. This week discusses Dr Richard Cook, clarity, and climbing, and is the first newsletter issue to be received by over 5,000 readers! Dr Richard Cook I was recently saddened […]
Safety I & Safety II (Also known as Safety 1 and 2) For anyone familiar with the concepts of Resilience Engineering, you may have heard of the work of Erik Hollnagel, who states that “resilience engineering maintains that ‘things go […]
Hofstede’s Cultural Dimensions The 6 Cultural Dimensions is a framework in cross-cultural psychology developed by Geert Hofstede. It elucidates the influence of a society’s culture on its members’ values and behaviors using a structure derived from factor analysis. This theory […]
The Mythical Man Month Thanks to Amy Edmondson for the signpost to this tweet from George Orosz, who describes the damage that can be done when managers don’t trust in their team, or don’t understand the difference between “I’m updating you” and “I’m asking […]
I’ve had managers who said this to me in the past, and I’ve said it myself. It seems, on the face of it, to be a wise suggestion. Ask your people to think about solutions to the problems they encounter […]
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