Plan Continuation Bias, or “Get-There-Itis” I got pretty sick this week. I was wiped out with a nasty bout of tonsillitis – high temperature, exhausted and felt awful. The doctor put me on strong antibiotics, painkillers, and told me, in
The Amagasaki Derailment In our workshops and training, we often use real-world stories as a way to explore the dynamics of both failure and success. Stories are a powerful tool to help us reflect on our own experiences, and sometimes
The Challenger Disaster: AKA The Normalisation of Risk In previous articles we’ve differentiated error into three types: slips and lapses, mistakes, and violations. This time, we’re exploring a certain type of violation called the “normalisation of deviance”, a term coined
