The Streetlight Effect Measuring the really important stuff is hard. How do we measure inclusion, or safety, or happiness? We can probably all agree that these things matter, but when it comes to measuring them, where do we start? In
Part 3: The Safety to Dissent In part one we discussed the power and danger in naming psychological safety. In part two, we explored power and diversity. This week we’re continuing our series of reflections with some of the things we’ve
A team is only as safe as the least safe person When measuring the psychological safety in a team, we often are asked which measurement should be considered the “group measurement,” given that different individuals will likely experience rather different
Goodhart’s Law, Campbell’s Law, and the Cobra Effect. We’ve mentioned Goodhart’s Law a few times in previous newsletters about measuring psychological safety, alongside its siblings, Campbell’s Law and The Cobra Effect. I thought it would be useful to do a
We love to measure stuff, don’t we? Maybe it’s human nature, but we seem to have a strong desire to make the intangible tangible, and we tend (or at least many of us do) to believe in the robustness of
Statistical Process Control and Understanding Variation In a chat with a great client this week, we got talking about different approaches to measurement and metrics. I introduced the concept of Statistical Process Control (SPC), so that’s what this week’s newsletter
