How you respond matters. “Everything you do is important to your organization. People are watching you. The people in your organization determine how to move forward after both successful work and how to recover after failure by watching how you
The Fundamental Attribution Error We address the Fundamental Attribution Error in most of our workshops, particularly our Feedback ones, because it’s such a common bias and it causes so many problems. Essentially, the Fundamental Attribution Error occurs when we attribute
Human and Organisational Performance (or Potential) is based on five principles, originally defined by Dr Todd Conklin, in his book, “The Five Principles of Human Performance“. These five principles shape and influence the way organisations think, act, view success and
Crew Resource Management (CRM) and the Centrality of Psychological Safety Crew Resource Management (CRM) is widely lauded as one of the great breakthroughs in aviation safety. Before its inception, many accidents stemmed not from technical failures alone but from flawed
Work as Imagined vs Work as Done In last week’s newsletter about human error, we looked at why and how people make mistakes. One of the categories of error we explored was “violations”, where people don’t carry out the work as per protocol or procedure. This
