eye contact

The 2024 Psych Safety Book List

The 2024 Psych Safety Book List In case you’ve managed to avoid the onslaught of marketing emails from companies trying to sell you every conceivable product, it’s Black Friday today! Instead of trying to sell to you, we thought we’d share

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wait time vs utilisation

Queuing Theory, Slack and Utilisation.

We cannot adequately respond to changes, incidents or threats if we’re operating at capacity. And it applies to people, machines, computers, traffic and more – whether you’re running a factory floor, a busy kitchen, a software development team, or a hospital ER, percentage utilisation is impacting how well your team can adapt to a changing environment. 

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