Delivering Effective Feedback: How to Have Learning Conversations That Actually Land

Feedback matters. It shapes how people grow, how teams perform and how organisations learn. It’s also risky.

You may well have given feedback that landed badly, or received criticism that stung for all the wrong reasons. 

That’s not a personal failure. It’s the reality of feedback: it moves through power, identity, emotion and culture. Miss those dynamics and even well-intentioned input can backfire. But if you can understand them, and navigate them effectively, then feedback has the potential to become something else entirely – a learning conversation that people actually want to have.

This workshop cuts through the noise. We’ll cover the evidence for why feedback works (and when it doesn’t), the psychological safety practices that make space for honest dialogue, the traps that catch even the most experienced leaders, and how to actually listen when feedback comes your way without retreating into defensiveness or story-telling.

We work with power, with the differences between how we imagine things will land and how they actually do, and with practical scenarios you’ll recognise.

This Delivering Effective Feedback workshop is designed to be applicable for those working in all industries, domains and roles. It may be most useful for those with people responsibilities, including managers, leaders, trainers, supervisors and mentors.