14 April 2026, 1pm UK Time (BST) - Online
HOP: Human and Organisational Performance. 3hr Workshop (online)
14 April 2026: 1pm-4pm BST (UK time)
When things go wrong at work, what happens next?
More rules? More reminders? More finger pointing?
Human and Organisational Performance (HOP) offers a different starting point – one that takes human fallibility seriously without lowering standards, and focuses on learning rather than blame.
This introductory workshop is for people who are curious about HOP and want to understand what it actually looks like in practice – beyond the slogans.
You’ll explore how HOP helps organisations build cultures where people can do their best work in the real conditions they face, not the idealised ones we design on paper.
The five principles that underpin HOP
- People make mistakes
- Blame fixes nothing
- Context drives behaviour
- Learning is vital
- Response matters
In this workshop, we don’t treat these as statements to agree with, but as a scaffold for thinking differently about performance, failure, accountability and learning.
What we'll explore together
This is not a health and safety workshop – though it draws on safety science. The ideas apply wherever people are trying to do complex, pressured work.
We’ll look at:
- What HOP is – and where it’s genuinely helpful (and where it’s perhaps less so)
- Safety I and Safety II: what we learn from different approaches
- Human error: types, traps and common misunderstandings
- Work-as-Imagined vs Work-as-Done – and why the gap matters
- Blame, accountability, hindsight bias and “what should have happened”
- Local rationality, production pressure and normalisation of risk
- How Learning Teams can transform the way we work and learn
Throughout, we’ll connect concepts to real organisational situations and keep the session rooted in the messy complexity of real work.
Who this workshop is for
This session is particularly valuable for practitioners, managers, consultants and trainers across any sector who:
- are uncomfortable with blame-based responses but unsure what replaces them
- want better learning from incidents, feedback or failure
- are curious about HOP but wary of buzzwords
- care about performance and people
What we’ll share works best where there is a genuine desire to improve systems, not simply correct individuals.
What you'll leave with
You’ll leave with:
- a clearer understanding of how humans make things work
- a new lens for noticing risk, performance and learning in everyday work
- practical ideas you can test with your teams
- confidence to have more constructive conversations when things go wrong
All attendees also receive:
- a Credly badge and certificate of attendance
- all resources from the session and a licence to use them within your organisation
- further reading and workshop materials
- some swag
Pricing is based on affordability as below. Sales tax may be added at checkout if applicable.
£50
Unwaged or Low Income Country Scholarship:
Limited subsidised spaces for those who cannot otherwise afford payment.
£195
Self-funded:
Using your own personal funds.
£295
Organisation-funded:
Paid by your organisation, whether it’s your own business, claiming expenses, or using a training budget.
Practical details
- Cancellations or postponements are fully refundable up to 48 hours before the session
- One fully funded scholarship place is available for each workshop, intended for those for whom payment is genuinely out of reach. Get in touch if you’re interested.
Questions? Email enquiries@psychsafety.com
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