eye contact

Photo by Meet Jayesh Choudhari: https://www.pexels.com/photo/romantic-walk-in-milan-s-scenic-park-35636065/

The Case for Less Eye Contact

The Case for Less Eye Contact We’ve made the case before that the mainstream advice about eye contact and psychological safety is highly western-centric and neurotypical, and lacks context and nuance. Not only does it get causation backwards, but in

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The 2024 Psych Safety Book List

The 2024 Psych Safety Book List In case you’ve managed to avoid the onslaught of marketing emails from companies trying to sell you every conceivable product, it’s Black Friday today! Instead of trying to sell to you, we thought we’d share

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wait time vs utilisation

Queuing Theory, Slack and Utilisation.

We cannot adequately respond to changes, incidents or threats if we’re operating at capacity. And it applies to people, machines, computers, traffic and more – whether you’re running a factory floor, a busy kitchen, a software development team, or a hospital ER, percentage utilisation is impacting how well your team can adapt to a changing environment. 

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