Many organisations “hold people accountable” by imposing negative consequences for failure. The organisations that actually handle failure best are the ones that make it safe to give an honest account – they foster account-ability. They are not the same thing. They are, in fact, complete opposites.
Counterfactuals If, like me, you grew up during the Friends era, you might remember the scene where Ross is upset because he has to tell Rachel that Emily insists they can’t be friends. Ross: “I don’t want Rachel to hate
Blametropism By Tom Geraghty, edited by Jade Garratt It’s a common fallacy that psychological safety means having a “blameless” culture. Just like so many misconceptions around psychological safety, that’s not actually the case. Sometimes we can’t avoid blame and, on
